1 Scope of This Policy

This Cancellation & Refund Policy applies to all services and transactions facilitated by Waplancer IT Solutions, including:

• IT Services & Custom Software Development projects
• Website Design & Development engagements
• Digital Marketing Campaigns (SEO, PPC, social media)
• IT Consulting & Support Retainers
• Workshops, Training Programmes & Certification Courses
• Authorised Centre Partnership Registration Fees
• Freelancer Marketplace Transactions (for both freelancers and clients)
• Subscription-based Service & Maintenance Plans

This policy does not apply to third-party products purchased through us (domain registrations, SSL certificates, third-party software licences) which are governed by the respective vendor's policies.

2 General Principles

Waplancer operates on a milestone-based delivery model. Most projects are divided into clearly defined phases. Refund eligibility depends on the percentage of work approved and delivered at the time a cancellation is requested.

• Cancellations must be submitted in writing via email.
• Verbal or informal cancellation requests will not be processed.
• Time and resources already invested in approved milestones are non-refundable.
• We always attempt remediation before processing refunds for quality concerns.
• Refunds do not include processing fees charged by payment gateways, which are non-recoverable.

3 Service & Project Cancellations

How to Cancel: Send a written cancellation request to support@waplancer.com with your Project/Invoice number and reason for cancellation. Our team will acknowledge within 2 business days.

Before Project Kickoff: If you cancel within 24 hours of making an initial payment and before any kickoff work has started, you are eligible for a full refund (minus payment gateway charges).

After Discovery Phase: Once the Discovery/Requirement Analysis phase is complete and approved, the cost of that phase is non-refundable as skilled resources have been allocated and work delivered.

Mid-Project Cancellation: If you cancel mid-project, you will be charged for all approved deliverables, milestone work completed to date, and a reasonable project wind-down fee to cover resource reallocation costs.

Client-Side Delays: If the project is delayed due to client non-responsiveness (no feedback for 21+ days), Waplancer may place the project on hold. Resuming after hold may attract reactivation charges.

4 Refund Eligibility Matrix

* These percentages are guidelines. Actual refund amounts are determined after evaluation of specific project circumstances.

5 Workshop & Training Refunds

5.1 Before Workshop Date:

• 15+ days before: 100% refund (minus processing fees).
• 7–14 days before: 70% refund, or 100% credit towards another batch.
• 3–6 days before: 50% refund, or free rescheduling to the next available batch.
• Less than 3 days / no-show: No refund. The registered seat is forfeited.

5.2 Rescheduling by Waplancer: If Waplancer cancels or reschedules a workshop, all registered participants receive a full refund or a free transfer to any available batch of the same programme — at their choice.

5.3 Medical Emergencies: With valid documented proof (doctor's certificate), refund or free rescheduling may be granted regardless of timing, at Waplancer's discretion.

5.4 Online Workshops: Once access to recorded sessions or course materials is granted, no refund is applicable for online/self-paced programmes.

6 Subscription & Retainer Plans

Monthly maintenance, IT monitoring, and digital marketing retainers are billed in advance at the start of each cycle.

• Cancellation before cycle start: Full refund for the upcoming cycle.
• Cancellation mid-cycle: No refund for the current active cycle. Service continues until cycle end, then stops.
• Annual Plans: Annual plan cancellations after 30 days of service commencement receive a prorated refund for remaining full months minus a 10% early termination fee.
• Notice Period: Retainer cancellations require a minimum 14-day written notice period.

7 Centre Partnership Fees

Registration and onboarding fees paid for the Authorised Centre Partnership Programme:

• Within 7 days of payment, before any onboarding: 100% refund (minus processing fees).
• After onboarding materials shared / training started: 50% refund.
• After centre activation / branding materials provided: No refund.

Annual renewal fees are non-refundable once the renewal period has commenced.

8 Freelancer Platform Transactions

8.1 Client Payments (Escrow): When a client funds a project on the platform, funds are held in escrow until milestone completion is confirmed. Clients may request a refund of escrowed funds if the freelancer:

• Has not commenced work within the agreed start date (after 5 business days).
• Has materially breached the project agreement.
• Has abandoned the project without notice.

8.2 Disputed Milestones: If a client disputes a milestone delivery, Waplancer's support team will review submitted work against agreed specifications. A partial or full refund may be granted based on the finding.

8.3 Freelancer Earnings: Freelancer earnings that have been released after successful milestone approval are not refundable. Disputes must be raised before approving a milestone.

8.4 Platform Service Fees: Waplancer's platform service fee (commission) is non-refundable once a transaction has been processed.

9 Non-Refundable Items

The following are strictly non-refundable under all circumstances:

10 Refund Request Process

To request a cancellation or refund, follow these steps:

1. Submit Request: Email support@waplancer.com with subject line: "Refund Request – [Your Project / Invoice Number]". Include your registered name, contact details, date of payment, amount, and reason for the request.
2. Acknowledgement: Our support team will acknowledge your request within 2 business days and may request additional documentation or clarification.
3. Evaluation: A detailed evaluation of work completed, milestones approved, costs incurred, and refund eligibility will be carried out within 5–7 business days.
4. Decision: We will send you a written refund assessment — including the eligible refund amount (if any), breakdown of deductions, and reasoning.
5. Confirmation: Upon your written acceptance of the assessment, the approved refund amount will be processed.
6. Payment: Refund is credited within 7–10 business days to the original payment method, or to a nominated bank account if agreed.

11 Refund Timelines

Timelines are from the date of refund approval, not from the date of request submission. Bank holidays and processing delays on the part of your bank may extend these timelines beyond our control.

12 Quality Concerns & Remediation

If you believe that delivered work does not meet the agreed specifications, Waplancer will:

1. First Attempt: Investigate the concern and attempt to remediate — providing bug fixes, revisions, or corrections at no additional cost, within a reasonable timeframe.
2. Second Attempt: If the first remediation is insufficient, a free second round of revisions will be offered.
3. Refund Assessment: Only if both remediation attempts fail to bring the work to the agreed specifications will a refund assessment be initiated. The refund amount will reflect the gap between agreed and delivered work.

Subjective preferences, change of mind, or scope additions requested after delivery do not constitute quality concerns and are not grounds for a refund.

13 Chargebacks & Payment Disputes

We urge all clients to contact us directly before initiating any payment dispute or chargeback with their bank or payment provider.

• Unauthorised chargebacks on legitimate, delivered services will be contested with evidence of work delivery and the signed project agreement.
• Fraudulent chargebacks may result in permanent account suspension, debt recovery proceedings, and legal action.
• If a chargeback is upheld due to bank error or fraud not attributable to the client, no penalty will apply.

14 Force Majeure

Waplancer shall not be liable for delays or cancellations caused by circumstances beyond our reasonable control ("Force Majeure"), including but not limited to:

• Natural disasters, floods, earthquakes, or extreme weather events.
• Government-imposed lockdowns, pandemics, or public health emergencies.
• Internet infrastructure failures or large-scale cyberattacks.
• Power grid failures affecting data centres.

In Force Majeure situations, Waplancer will offer project rescheduling, timeline extensions, or service credits. Full cash refunds may be offered at Waplancer's discretion where no services have been commenced.

15 Contact Us

For refund requests, cancellation queries, or policy clarifications:

• Email: support@waplancer.com
• Phone: +91-75-639-65578 (Mon–Sat, 10am–6pm IST)
• Response Time: Acknowledgement within 2 business days; resolution within 7–15 business days.