Milestone Based Work

Most projects are divided into milestones (Discovery, Design, Development, Deployment, Optimization). Refund consideration depends on the percentage of approved work already delivered at the time of your written cancellation request.

Refund Eligibility

• 100% refund: Cancellation within 24 hours of initial payment AND before any project kickoff work starts.
• 80% refund: Discovery not started but resource allocation performed.
• 50–70% refund: Discovery completed; design phase not yet approved.
• 0–40% refund: Design approved and/or development work underway (prorated).
• No refund: Final delivery completed, source code/assets handed over, or more than 30 days after last deliverable approval.

How to Request

1. Send an email to support@waplancer.com with subject: Refund Request – [Project / Invoice #].
2. State reason, perceived issues, and desired resolution (cancellation, partial correction, scope reduction).
3. Our team acknowledges within 2 business days and may request clarification.
4. An evaluation summary (approved work, costs incurred, eligible refund amount) is sent within 5–7 business days.
5. Upon written confirmation, eligible refund is processed within 7–10 business days through original payment method (or bank transfer if mutually agreed).

Non‑Refundable Situations

• Domain registrations, SSL certificates, third‑party plugin/theme licenses.
• Paid advertising budgets already spent on platforms (e.g., Google, Meta).
• Change of mind after significant approved milestone progress.
• Delays caused by client in providing content, feedback, or access.
• Abandonment: No response from client for 21+ days halts project—reactivation may incur a fee.

Policy Updates

We may revise this policy to improve clarity or comply with law. Last updated date will appear here. Current Revision Date: 17 Oct 2025.