1 Nature of Our Deliverables

Waplancer IT Solutions is a technology and business services company. We provide fully intangible digital deliverables including but not limited to:

2 Delivery Channels

Depending on the nature of the deliverable and client preference, we use the following secure delivery channels:

3 Standard Delivery Timelines

The following timelines are indicative and apply when all required inputs (content, approvals, access) are provided by the client on time:

All timelines are measured in Indian business days (Monday–Saturday, excluding public holidays). Timelines begin from the date of project commencement confirmation, not the order placement date.

4 Project Milestone Delivery

For multi-phase or large-scale projects, we follow an agile milestone-based delivery model:

1. Kick-Off: Project brief, team assignment, timeline confirmation (within 2 business days of payment)
2. Phase 1 – Discovery: Requirements document, wireframes, architecture plan
3. Phase 2 – Design: UI mockups, brand-aligned visuals, client review & approval
4. Phase 3 – Development: Sprint-based development with bi-weekly demo deliveries
5. Phase 4 – QA & Testing: Functional, performance, and security testing; bug fixes
6. Phase 5 – Final Delivery: Deployment, handover documentation, training session (if included)
7. Post-Launch: Stabilisation support window (15–30 days)

5 Formal Handover Process

Upon completion of a project, we provide a comprehensive structured handover package:

• Repository Link: Full source code with README and deployment documentation
• Admin Credentials: CMS, hosting, database — delivered via secure channel
• Environment Files: .env template, API keys, third-party service configurations
• Architecture Diagram: System overview, database schema, integration map
• User Manual: Step-by-step guide for managing common platform operations
• Analytics Transfer: Ownership transfer for Google Analytics, Search Console, Ads accounts
• Third-Party Accounts: All accounts registered under client email are transferred
• Video Walkthrough: Recorded demo (for projects above ₹25,000 in value)

A formal handover confirmation email is sent to the client's registered email address. The client is requested to countersign the handover acknowledgement within 7 days.

6 Credentials & Access Delivery

We apply strict security practices for delivering credentials and access information:

• Credentials are delivered to the client's registered email address only. Requests from secondary contacts require written authorisation from the account holder.
• We use one-time-link sharing where possible — links expire within 48–72 hours of generation.
• Sensitive credentials (database passwords, server root access) are never emailed in plain text; they are shared as encrypted file attachments or via a secure password-manager share.
• Clients are required to change all delivered passwords immediately upon receipt as a security best practice.
• Waplancer will not be liable for any security breach resulting from a client's failure to change delivered credentials.

7 Post-Delivery Support Window

After final delivery, the following complimentary support windows apply:

Support beyond these windows requires a separate maintenance retainer. Changes to scope, new feature requests, or third-party API failures are NOT covered under the free support window.

8 Delay Factors & Communication

Waplancer is committed to on-time delivery. However, some factors outside our direct control may cause delays:

• Client-Side Delays: Late content, design inputs, approvals, or access credentials provided by the client.
• Scope Changes: Additions or modifications to agreed scope mid-project without a formal change-order process.
• Third-Party Dependencies: Payment gateway downtime, domain/DNS propagation, API rate limits or third-party service outages.
• Regulatory or Compliance Requirements: Projects requiring government approvals, data localisation review, or legal sign-offs.
• Force Majeure: Natural disasters, power outages, internet infrastructure failures, pandemics, or other unforeseeable events.

In all delay scenarios, Waplancer will proactively communicate with the client within 1 business day of identifying the delay risk, provide a revised estimated timeline, and work collaboratively to minimise impact.

9 Physical Delivery (Exception Cases)

In exceptional circumstances, Waplancer may deliver physical items such as:

• Pre-configured hardware (e.g., mini-PCs, networking devices for IT infrastructure projects)
• Printed marketing materials (brochures, business cards — only when explicitly contracted)
• Backup media (USB drives, external HDDs for large file transfers)

For any physical delivery:

• Shipping charges are borne by the client unless stated otherwise in the project agreement.
• Delivery is via a reputable courier service (Blue Dart, DTDC, Delhivery, or similar). A tracking number will be shared.
• Risk of loss or damage passes to the client upon handover to the courier.
• Delivery within India: 3–7 business days. International: 7–21 business days (subject to customs).

10 Client Responsibilities

Timely delivery depends on active client participation. Clients are responsible for:

• Providing all required content, brand assets, existing credentials, and access within 3 business days of project kick-off (or as per the agreed schedule).
• Reviewing delivered milestones within the stipulated review window (typically 5 business days).
• Designating a single point of contact (SPOC) who has decision-making authority to approve deliverables.
• Ensuring that their registered email account is active and monitored — all delivery confirmations and notifications go to this address.
• Reporting non-delivery or incomplete delivery within 48 hours of the expected delivery date.

11 Delivery Confirmation & Acceptance

Upon delivery of any project output or milestone, Waplancer sends a Delivery Notification Email documenting:

• Name and description of the deliverable
• Access link or attachment reference
• Date and time of delivery
• List of items included in the delivery
• Any known limitations or pending items

The client is required to acknowledge receipt and indicate acceptance or raise concerns within 5 business days. If no response is received within this window:

• The deliverable is considered provisionally accepted.
• The next billing milestone (if applicable) becomes payable.
• The free support window commences from the provisional acceptance date.

12 Quality Assurance Before Delivery

Every deliverable undergoes an internal quality review before being sent to the client:

• Code Review: Peer code review for all development deliverables — checking standards, security, and performance.
• Functional Testing: All features tested across target browsers and devices before deployment.
• Content Check: Proofreading and fact-checking of all written deliverables.
• Security Scan: OWASP top-10 checks for web applications before handover.
• Performance Check: Google PageSpeed and Core Web Vitals benchmarking for website projects.

QA reports are available upon request for projects valued above ₹25,000.

13 Intellectual Property on Delivery

The following IP transfer terms apply at the point of delivery:

• Full ownership of custom code and design created specifically for the client transfers upon receipt of final payment.
• Third-party libraries, frameworks, plugins, and stock assets remain subject to their respective open-source or commercial licences.
• Stock photography licences purchased on behalf of clients are transferred where permitted by the stock provider's terms.
• Until full payment is received, all delivered materials remain the intellectual property of Waplancer IT Solutions and must not be used commercially.

Detailed IP provisions are governed by the signed Terms & Conditions.

14 Escalation & Disputes

If you believe a deliverable is late, incomplete, or below agreed quality standards:

1. Step 1 — Raise a Ticket: Email support@waplancer.com with your project/invoice reference and a clear description of the issue. We respond within 1–2 business days.
2. Step 2 — Review Meeting: Our project lead will schedule a review call within 3 business days to assess the concern and agree on resolution steps.
3. Step 3 — Resolution: Agreed corrective actions will be completed within a mutually agreed timeline (typically 5–10 business days).
4. Step 4 — Escalation: If unresolved, the dispute is escalated to our Grievance Officer at grievance@waplancer.com.

Refund eligibility for delivery failures is governed by our Cancellation & Refund Policy.

15 Contact Us

For any delivery-related queries, tracking, or concerns, please reach out to us:

• Company: Waplancer IT Solutions
• Email: support@waplancer.com
• Phone: +91-75-639-65578
• Grievance Officer: grievance@waplancer.com
• Business Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST